Workaround for login problem - 10/14/2009

Please try this. These directions are accurate in 6.1.0.1719 and should be OK in other versions.
1- Run QCharts and let it go to Entitled red.

2- Click the Data Manger (DM) button on your toolbar.

3- Click the grey square in the center of the DM to clear it.

4- In the DM, click "File" then "Properties"

5- In the upper RH corner of the "Connectivity" dialog box, change the radio button from top to bottom (Enterprise Server IP Address) and leave the box beside of the bottom radio button blank.

 
6- Click "OK" and the Connectivity box will close and the DM will go red and put up a message about "Invalid username and password" etc. and the DM will show "NODATA" and "NONE"

7 - Click "OK" to clear that message box.

8- Now click "File" and "Properties" again.

9- Change the radio button back to the top - do not make any other changes to the Connectivity box. Click OK to close the Connectivity box.

10 - The DM should go back to "OK" and QCharts will be "Entitled" in a few seconds.

You should be entitled after this - if you're not - please contact QCharts Tech Support here:

http://www.esignalcentral.com/support/contact/qc_contact.asp

Please note: you will need to do this each time you log in and encounter a red "Entitled" box.

They'll need your QCharts username to trace your connection, so have it ready when you call or send it in with your email if you email.