The QCharts Help Page


QCharts Phones	QCharts Tech Support, Billing, Cust Service........ Press 1 for Cust Svc or Billing questions Press 2 for Technical Support Direct email address for Tech Support Sales and Pre-Sales................................................. FAX line......................................................................	510-785-1254 qqctech@mail.esignal.com 866-872-3377 510-266-6060
Regular mail	eSignal Customer Service PO Box 5028 Hayward, CA 94540-5028
The QCharts Forums	You can click here and read the posts from other QCharts users: http://forum.esignalcentral.com/forumdisplay.php?s=&forumid=155 You can make your own posts after you register in the forum (it's free). Here is the beta forum if you'd like to run QCharts beta software and post or read feedback about it: http://forum.esignalcentral.com/forumdisplay.php?s=43b715cb01cf446aafc50260c8dcef07&forumid=193
Email	If you want to ask a question, you can send an email to QCharts Technical Support at: qqctech@mail.esignal.com - if you do this, please state: a- the exact version of QCharts you are running (ex: 6.1.0.1690) b- Your name (preferably first and last) c- Your QCharts login name and/or customer ID number d- The exact nature of your problem e- Please list any specific symbols you are having troubles with. You can send an email directly to the QCharts Billing Dept. by sending email here: QBilling@mail.esignal.com qcideas@mail.esignal.com - this will email QCharts management (not me). If you would like to get your opinion, feedback, comments, or suggestions on future enhancements on QCharts back to QCharts Product Management, but don't want to post in the forum, then you may also use this email address to do so. Please do NOT send technical support requests here. Use the "qqctech@" email address for tech support. If you want to sign up to automatically be notified via email of news and updates to this website, then please go here to put yourself on the website update list: http://www.qcsoftwarehelp.com/update requests.htm
QCharts Links	Download latest production release: http://www.qcharts.com/download/default.asp QCharts - http://www.qcharts.com QCharts official help site: Click here the KnowledgeBase at eSignal is a good resource: http://www.esignalcentral.com/support/kb/qcharts The Symbol Directory is here: http://kb.esignalcentral.com/article.asp?article=2739&p=1 My QCharts "cheat sheet" is here: http://www.qcsoftwarehelp.com/cheatsheet.htm
QCharts Tools	Download the following: a) PingPlotter - http://www.pingplotter.com/ b) MultiPing - http://www.nessoft.com/multiping/ c) TaskInfo - http://www.iarsn.com/taskinfo.html d) DU Meter - http://www.dumeter.com
	NOTE: I would really suggest registering for or buying them all. The people who have written this software have done a great job, and by purchasing the license to run it, you help support them. But it's up to you. It's about $100 for all of them and it is well worth it. And, by the way, I don't get a single penny if you buy any of these, so please don't think I'm hawking things to you just to make money.