How do I transfer my workspace into the new version? Please see the "QCharts 5.1 Workspaces" section of this KB article: http://kb.esignalcentral.com/article.asp?article=3086&p=25 If you have further questions, please contact QCharts Tech Support.
If you've never had any version of QCharts 6.x on your computer (all you've ever run is v5.x) - then you need to make sure you have the Extended Intraday History bit set on your account. This will put the 10+ years of historical intraday data that you've used on the v5.x software available to you on the v6.x platform.
Please do this:
What if I upgrade, and then I get this message about "Account permissions" and "need to upgrade your account" and you can't even see Volume or Moving Averages or other indicators that you know you used to have access to. You may also see "Feed C" messages. If this applies to you, and you've just upgraded to 6.1, please do this: 1. Log out of QCharts and the Data Manager. Make sure both are closed. 2. Wait about 2-3 minutes. 3. Log back into QCharts, but stop on the screen where you enter your username and password. Click the "Options" button. 4- In the "Logon Options" dialog box that comes up - click the button "Load Defaults" - then click the "OK" button to close the box. 5- Continue logging in as normal. You should be fine. If you're not, send an email to qqctech@mail.esignal.com or call 510-785-1254.
If you're on MS Vista - please be sure to do this: http://kb.esignalcentral.com/article.asp?article=3742&p=25
Do NOT use QFAI: http://forum.esignalcentral.com/showthread.php?s=&threadid=31570&highlight=QFAI
Where did my workspaces go? Vista and the Virtual Store....yes....we love Vista (NOT) In Vista, things operate a little different behind the scenes. When users do the KB article referenced above, they often find that their workspaces are gone (not really - they're just moved). What happens is Vista puts the .qcw workspaces in the Virtual Store. (article to be continued)
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